Refund and Return

At AQStore, your satisfaction matters to us. We offer a 7-day return policy to ensure a smooth and reliable shopping experience.

Eligibility for Returns

  • Item must be returned within 7 days of delivery.

  • Product must be unused, in its original packaging, with all tags and accessories intact.

  • Refunds will only be processed once the product passes quality checks.

Unboxing Video (Highly Recommended)

To ensure a hassle-free return process, we recommend recording a clear unboxing video when opening your package.
The video should show:

  1. The package from all sides before opening.

  2. The unboxing process without any cuts or edits.

  3. The product and any defects (if applicable).

This helps us process your claim quickly and avoid disputes.

Refund Process

  • Once approved, refunds will be processed within 3–5 business days via your original payment method.

  • Alternatively, you can opt for store credit.

How to Initiate a Return

  • Email us at aqstorecom@gmail.com with your order number, unboxing video, and reason for return.

  • Our support team will guide you through the process.